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Frequently Asked Questions


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1. Sustainable Program

1.1  What is the EasyPak™ Sustainable Program?

The EasyPak™ Sustainable Program is the most innovative and efficient method for fluorescent lamp disposal and to recycle spent ballasts, batteries and electronics.

First, figure out what kinds of waste you have at your facility(s) and select recycling containers accordingly. Once you receive your EasyPak containers, fill them up and ship them back via pre-paid shipping.

As soon as we receive your shipment at our recycling facility, our system will automatically trigger a new order to replace your used container(s). We will bill you for replacement containers using the purchase order or credit card of your choice.

The Sustainable Program ensures that you always have containers in stock and never need to worry about placing another order. When you Sign Up, you also get instant access to unique online features, like Recycling Reports, Certificates of Recycling, and Container Tracking.

1.2   Can I cancel the Program?

Yes, the program can be cancelled at any time.

Click “Sustainable Program” in your account menu and click “View Details” on the program you want to cancel. Once you’ve determined this is the correct program, click “Pause” or “Delete” at beneath the Program ID.

Your program can also be cancelled over the phone by calling 888-640-6700.

1.3  Is it free to sign up?

Yes! We only charge for the containers you purchase, the rest of the features are complimentary.

1.4  Do I have to be part of the program?

No. Before submitting an order, you have the option to place a one-time order.

2. EasyPak™

2.1 What is EasyPak™?

EasyPak™ is a pre-paid recycling program for lamps, ballasts, batteries, electronics and thermostats. One price includes a container, shipping to the recycling center, recycling costs and a certificate of recycling.

Place your order online, or over the phone by calling toll-free 888-640-6700.

2.2 Why choose EasyPak™ over the alternatives?

Aren’t all pre-paid container programs the same? No!

EasyPak™ offers the latest in recycling technology and innovative features. In addition to the essentials – a quality product, a fair price, and great customer service – every EasyPak™ customer has access to the following online features:

  • Recycling Reports - Access live visual reporting based on the amount of waste recycled at your facility. Track progress, set goals, and email reports. Show Me
  • Automatic Re-ordering - Return a full container for recycling, and a replacement container will automatically be shipped to you. Show Me
  • Certificates of Recycling - Download certificates of recycling from your personal account 24/7. Stay in compliance at all times. Show Me
  • Container Tracking - Perfect for multiple facilities, container tracking gives managers the ability to quickly determine container status. Show Me

2.3 How many containers should I order?

It depends on the amount of waste you generate. It usually helps to order one more container than you need, that way you'll always have one on-site while the other is being shipped back. Each container has a waste limit specified in the product details section.

2.4 Do I get a discount for ordering in bulk?

Yes. If you order 5 or more of any single container, you'll receive free ground shipping instantly. When ordering large volumes (20 containers or more) call 888.640.6700 and ask about special pricing.

2.5 How long will it take to receive my EasyPak™ containers?

Typically, all containers are shipped within 3 to 5 business days.

Depending on your distance from our distribution center, you should receive your container(s) in 5 days or less.

2.6 Can I place broken lamps in an EasyPak™ container?

EasyPak™ containers are intended for the transport, and recycling of intact fluorescent lamps. However, in the event that a lamp breaks in the container or in transit, our recyclers will still accept it for processing.

2.8 Can I put lead acid batteries in the EasyPak™ Battery Recycling container?

No. EasyPak™ battery recycling containers are intended for dry cell batteries only.

Various types of dry cell batteries include alkaline, nickel, cadmium, nickel metal hydride, iron, zinc carbon, and silver, as well as AA, AAA, C, D, and 9-volt.

2.9 Are EasyPak™ containers safe for transport?

Yes. EasyPak™ containers have been tested and UN Certified at Advanced Packaging Technology Laboratories, Inc., an independent testing laboratory.

Containers are deemed compliant with applicable sections of 49 CFR pertaining to the safe transport of dangerous goods - Packaging Group III. EasyPak™ lamp recycling boxes have been subjected to repetitive shock vibration tests, stacking tests, free fall drop tests, and water absorption tests.

2.10 Why can’t I use my existing box to return my waste?

Packaging and labeling requirements vary by state, and standard boxes are often not suitable for shipping Universal Waste.

In addition, our transportation partners require the contents be shipped following specific guidelines which require additional containment such as VaporShield™. Shipping with UN and transporter approved EasyPak containers provide compliance with shipping regulations and minimize risk and liability for you.

2.11 Where can I view EasyPak™ Terms and Conditions?

Click for Terms And Conditions

2.12 Is EasyPak™ available in all states?

While EasyPak™ is available in most states nationwide, it is currently not available in Alaska, Hawaii, Maine or Puerto Rico. If you have questions regarding EasyPak™ service and your state regulations, please visit our regulations page , or contact an EasyPak™ representative at 888-640-6700.

2.13 I lost my prepaid shipping label, what should I do?

Call 888-640-6700 to speak with an EasyPak representative. Be prepared to describe the container, its contents and your location.

2.14 The shipper refuses to pickup my package, what should I do?

You may be calling the wrong number. Please make sure you are calling our toll-free number at 888-777-6040. To schedule a pickup online, click here, fill out the pickup information, and click “Schedule Pickup”.

2.15 How long does it take to get my certificate of recycling?

You will typically be able to access your certificate of recycling 1 week after you ship your EasyPak™ container. Recycling certificates can be downloaded as a PDF from your account menu online. Login to your account now to access certificates.

2.16 What if I can’t find my certificate of recycling?

When logged in to your account, find Recycling Certificates in your account menu and click “Open Search Form”. Enter your container's full tracking number in to the appropriate field and click “Find”.

If you don’t have your tracking number, contact an EasyPak™ representative by calling 888-640-6700.

2.17 How do I become an EasyPak™ distributor?

Contact an EasyPak™ representative for more details by calling 888-640-6700.

We offer volume discounts and marketing materials that make selling easy. We would be delighted to have you join our growing nationwide network of EasyPak™ distributors!

2.18 Are EasyPak™ containers recycled after they have been used?

Yes. Once the contents of a container have been processed for recycling, the empty buckets and boxes are recycled. Your entire purchase is 100% recyclable!

2.19 Where are my EasyPak™ containers sent for recycling?

All EasyPak™ containers are processed at permitted recycling facilities located in the Unites States of America. Containers will be shipped to the facility closest to your location.

3. Recycling Services

3.1 Do I need to recycle?

Yes! Wastes like lamps, ballasts, batteries and electronics contain hazardous substances that can be dangerous such as mercury, lead, glass, aluminum, and cadmium.

Federal and state regulations, including the Federal Resource Conservation Recovery Act (RCRA) and the Toxic Substances Control Act (TSCA), require hazardous waste to be properly identified, stored, treated, transported and disposed. Generators who dispose of waste improperly can be fined and even held financially responsible for cleaning up costly Superfund sites. Regulations can vary by state, so it’s important to make sure you are in compliance.

Additionally, recycling reduces waste, saves energy, helps the environment, protects wildlife, preserves landfill space, and more. Recycling can also be a first step in “greening” your facility, boosting employee morale, and improving customer loyalty.

3.2 Why can't I just throw my lamps in the trash?

Lamps contain mercury and in most cases are considered hazardous. The Environmental Protection Agency regulates the management of spent lamps. Most states do not allow hazardous lamps to be disposed in solid waste landfills.

3.3 Should I recycle low mercury or TCLP compliant lamps?

Low-level mercury lamps or TCLP compliant lamps still contain mercury. Manufacturers recommend recycling as the preferred method of fluorescent lamp disposal.

3.4 What happens to the lamps once they are picked up?

The lamps are transported to a permitted facility to be processed.

The lamps are recycled in machines designed to break down the lamp and then separate the glass, metal, and mercury. Once the glass is clean of the mercury it can be reused as well as the metal and mercury. After the lamps are processed, you will receive an email and a Certificate of Recycling will be issued for your records to document that your lamps were properly recycled by a permitted facility. More information on the process can be found here.

What happens to the batteries once they are picked up?

All waste recycled through Air Cycle Corporation is processed at fully-permitted facilities within the United States. Batteries undergo a process of inspection, sorting, sizing, recovery, and separation of final products. More deatils on this process can be found here.

3.5 Why is mercury an environmental concern?

Mercury is a metallic element that can accumulate in living tissue.

In sufficient concentrations, mercury may cause adverse health effects. Sources of mercury in the environment from human activity include coal-burning power plants, batteries, and fluorescent and HID lamps.

Small amounts of mercury are a necessary component in fluorescent and HID lamps, but when a lamp is broken, crushed, or dispensed in a landfill or incinerator, mercury may be released to the air, surface water, or groundwater. Considering this, it is a good policy to keep the mercury in fluorescent and HID lamps out of the solid waste stream by recycling.

3.6 How can I recycle large volumes of waste?

If you operate a large facility (greater than 200,000 square feet) or generate large volumes of waste, you may want to look in to bulk pickups and/or the Bulb Eater® as a more cost efficient recycling solution.

For more information on large volume recycling solutions, Click Here.

3.7 What if I want to set up an organization-wide recycling program?

For companies whose scale demands a more comprehensive tool, Air Cycle offers Custom Corporate Portals, which allow you to easily and effectively create, manage, and track your nation-wide recycling program.
Click here for more information on Custom Corporate Portals

In addition to recycling services Air Cycle provides environmental consulting through Greener Results™ . Greener Results is a unique consulting group that offers a straightforward approach to assisting companies that want to become more green…and, at the same time, get credit for their efforts. Please visit Greener Results™ to learn more.

3.8 Is my waste recycled in the United States?

Yes. All material is processed at permitted recycling facilities in the Unites States of America, nothing is shipped overseas.

4. Regulations

4.1 How do I know if my waste is hazardous?

All generators of waste, except households, are responsible for determining if their waste is hazardous under current state and federal regulations.

Hazardous wastes can either be included on specific lists or exhibit hazardous characteristics. This determination can be done by knowledge of the waste or by testing the waste. The Toxicity Characteristic Leaching Procedure (TCLP) is the test used to determine if a waste exhibits a toxicity characteristic. Wastes found to be hazardous are subject to the hazardous waste management regulations.

4.2 What’s Hazardous?

Persons who generate wastes are responsible for determining whether their wastes are hazardous. One common method for determining whether a waste is hazardous is the Toxicity Characteristic Leaching Procedure (TCLP) test.

The TCLP test is a laboratory test that simulates the potential leaching of hazardous wastes under conditions typically found in municipal solid waste landfills. If the concentration of mercury in water that is passed through a sample of crushed fluorescent lamp fragments exceeds 0.2 mg/liter, the crushed lamp fragments are classified as a hazardous waste. (See test method 1311 in "Test Methods for Evaluating Solid Waste, Physical/ Chemical Methods," EPA Publication SW846 for more information about the TCLP procedures.)

In most cases, standard fluorescent lamps and lamp fragments fail the TCLP test and are considered hazardous wastes. Facilities should treat the spent lamps and lamp fragments as hazardous wastes unless they test the spent lamps and fragments and determine that the wastes are non-hazardous. Facilities should manage the spent lamps as hazardous waste according to applicable federal, state, and local requirements.

New low-mercury lamps have been introduced into the market. While these lamps may pass the TCLP test and be considered non-hazardous, some states - like Minnesota and Vermont - still prohibit persons from disposing of even these non-hazardous lamps in a solid waste landfill. You may want to talk with a State EPA representative to find out how you may handle spent lamps in your state.

Please note that regardless of whether the State in which you are located allows you to dispose of lamps in your dumpster with other non-hazardous trash, the lamps do contain mercury and mercury vapors are released into our environment when you throw lamps in the trash. Typically, the lamps break in the dumpsters, during transportation or in the landfill and release mercury into the air or groundwater. These hazardous releases are a risk to surrounding communities.

Facilities that throw their spent lamps in the trash thinking they are saving money may be mistaken. Throwing spent lamps in the trash may result in the person being held responsible for the cleanup of a remote and costly Superfund site. Because of the potential liability under Superfund, Air Cycle Corporation believes facilities that decide to recycle their spent lamps are making a smart decision that benefits not only the environment but also the bottom line.

4.3 What should I do if I break a lamp/have a mercury spill?

For information about mercury spills, cleanup of broken lamps, and the storing, transporting and disposal of mercury, please visit the EPA website.

4.4 What are Universal Wastes?

Universal wastes are specific hazardous waste streams that facilities can choose to manage in an alternative manner in place of the more complex hazardous waste requirements. These wastes are typically generated by many facilities and are often not properly managed under hazardous waste regulations.

Universal Wastes include:

  • Lamps – Including fluorescent, high intensity discharge (HID), sodium vapor, mercury vapor, neon, and incandescent lamps.
  • Batteries – Including spent dry cell and lead-acid batteries.
  • Pesticides – Including certain suspended, canceled, or unused pesticides.
  • Devices containing elemental mercury – Including thermostats, switches, thermometers, manometers, barometers, and various medical devices.

4.5 Does Quantity Matter?

Yes. RCRA (hazardous waste) requirements differ according to the amounts of hazardous waste generated per month by the facility.

There are three main categories of hazardous waste generators:

  • Conditionally Exempt Small Quantity Generators (CESQG's) are persons who generate 220 lbs. or less of all hazardous wastes combined (not just lamps!). These generators are exempt from most of the hazardous waste regulations, which include transportation, treatment, and disposal requirements. They must not, however, store more than 2200 lbs. of hazardous waste on site at any time and must dispose of their hazardous waste in facilities that are permitted or authorized to accept hazardous or non-hazardous wastes. Many states acknowledge CESQG exemptions for paperwork, but not for disposal. Many states do not allow CESQG to dispose of hazardous waste in a solid waste landfill.
  • Small Quantity Generators (SQG) are persons who generate 220 to 2200 lbs. of hazardous waste per month. These generators must keep proper records of the waste, report to EPA, and follow accumulation requirements. These generators can store up to 6 months without a storage permit.
  • Large Quantity Generators (LQG) generate more than 2200 lbs. of hazardous waste per month. These generators are subject to the full hazardous waste management requirements. These generators cannot store hazardous wastes on site for more than 90 days (3 months) without obtaining a storage permit.


There are 2 categories of Universal Waste handlers:

  1. 1. Small Quantity Handler - Generator who accumulates less than 11,000 lbs. of universal waste (batteries, pesticides, thermostats, or lamps) at any time.
  2. 2. Large Quantity Handler - Generator who accumulates more than 11,000 lbs. of universal waste (batteries, pesticides, thermostats, or lamps) at any time.

Universal Waste Storage Limits:

Both Small and Large Quantity Generators of Universal Waste can generally store their Universal Waste for one year. (For more information please contact your state Environmental Protection Agency or Air Cycle Corporation.)

4.6 What are the recycling regulations in my state?

Click here to access state-by-state EPA regulations. Customers are always welcome to contact customer service at Air Cycle Corporation for further information concerning federal and state regulations. Air Cycle has a database of contact names at both federal and state environmental protection agencies, as well as guidance papers from many states that are available to our customers. We are more than willing to help you learn more about applicable regulations.